Return Policy

Last updated: 06 Dec 2025

Applicable to physical products only.

Digital products: Due to the nature of digital goods, once a licence key, download link, or access credentials have been delivered, the product is deemed fully supplied and cannot be returned, exchanged, or refunded. See our Terms & Conditions for full details.

Overview

1. Return window: Initiate returns within 7 days of delivery.
2. Return shipping: Free pickup for eligible returns within India.
3. Condition: Items must be unused, in original condition, with all tags, certificates, accessories, and packaging.
4. Support: Email support@dazzlingdiva.co.in or Official Whatsapp chat(Weekdays, 9:00 PM–5:00 PM IST).

Eligibility Checklist

1. Opening video from the beginning is a must. Return within 7 days of delivery.
2. Item is unused and in the same condition received.
3. All original packaging, tags, and any included certificates/freebies are present.
4. Proof of purchase (order number/receipt) is provided.
5. Return has been authorized by our support team prior to pickup.

• Note:

  • Items marked “Final Sale” or “Non‑returnable” on the product page are not eligible.
  • For hygiene/safety reasons, certain items may be non‑returnable if indicated on the product page.
  • Damage due to wear and tear or improper use is not eligible.

What’s Not Returnable (if indicated on product page)

1. Items marked Final Sale or Non‑returnable.
2. Personalized/engraved items (where applicable).
3. Items not in original condition, used, or missing parts.
4. Free gifts or promotional items.

Damaged, Defective, or Wrong Item

1. Report within 7 days of delivery with clear photos/video of:

   • Outer packaging
   • Shipping label
   • Product and any damage/defect
2. Do not discard packaging until the issue is resolved.
3. After verification, we will arrange a replacement, repair, or refund, as applicable.

How to Start a Return

1. Contact us:

   • Email: support@dazzlingdiva.co.in
   • WhatsApp: Official Whatsapp chat

2. Include:

   • Order number
   • Item(s) you wish to return
   • Reason for return
   • Photos (for damage/defect/incorrect item)
   • Pickup address and preferred pickup date/time window
3. We’ll confirm eligibility and schedule a free pickup. Please pack the item securely and include all contents.

Pickup & Packaging Guidelines

1. Use original packaging whenever possible; otherwise, use sturdy, protective packaging.
2. Include all accessories, certificates, freebies, and invoice (if available).
3. Ensure the package is ready at the agreed pickup time and address. P.O. Boxes are not supported.

Refunds

1. Method: Refunds are issued to the original payment method or as store credit on request.
2. Timeline: Once the return passes inspection, refunds are typically processed within 5–7 business days. Your bank/card provider may take additional time to post the credit.
3. Shipping fees: Original shipping charges (if any) are non‑refundable unless the return is due to our error (damaged, defective, or wrong item).

• Partial refunds:

  • If returned items are missing components, show signs of use, or have damaged packaging, a partial refund may apply at our discretion after inspection.

Exchanges

1. Fastest option: Place a new order for the item you want and return the original for a refund.
2. Direct exchange: Subject to stock availability. Contact support to check and reserve inventory if possible.

Cancellations & Order Changes

1. Before dispatch: Contact us as soon as possible. Orders processed after 3:00 PM IST may already be queued for dispatch and might not be changeable.
2. After dispatch: Please initiate a return once the item is delivered.

Undeliverable or Address Issues

1. If a package is returned to us due to an incorrect/incomplete address or failed delivery attempts, we can reship after address confirmation. Additional shipping fees may apply.
2. If you no longer want the order, we will process a refund once the package is received and inspected, less any shipping charges if applicable.

Customer Responsibilities

1. Ensure items are securely packed to prevent damage in transit.
2. Remove any personal items from the package before pickup.
3. Provide accurate contact and pickup details for the courier.

Your Statutory Rights Nothing in this policy limits your rights under applicable consumer protection laws.

Need Help?

1. Email: support@dazzlingdiva.co.in.
2. WhatsApp: Official Whatsapp chat
3. Support hours: Weekdays, 9:00 PM–5:00 PM IST
4. Typical response time: 24–48 business hours during support hours