Shipping Policy

Last updated: 06 Dec 2025

Where We Ship

1. Shipping origin: India (domestic shipping only within India).
2. Destination coverage: All Indian states and union territories. If your location isn't available at checkout, contact support.
3. P.O. Boxes: Not supported.
4. APO/FPO/DPO: Not supported.
5. Digital products will be shipped to the Email ID provided during checkout. 

Order Processing Times

1. Standard processing: Within 24 hours on business days.
2. Cut‑off time: Orders placed after 3:00 PM IST are processed the next business day.
3. Business days: Monday–Friday (excluding public holidays).
4. Digital products will be processed within 2 hours from the placement of the order. 

Shipping Methods & Carriers

1. Carriers: We support most major carriers in India (e.g., India Post, Delhivery, Blue Dart, Ecom Express, DTDC, FedEx India). The carrier is selected automatically based on speed, reliability, and your location.

2. Service levels:

   • Standard (economy) — cost‑effective delivery with tracking
   • Express — faster delivery where available
   • Store Pickup — available for eligible products
3. Tracking: Tracking details are emailed once your order ships (may take up to 24 hours to activate).
4. Digital products will be sent to the email provided during the checkout. 

Shipping Rates & Free Shipping

1. Basic rate (India): ₹70 base domestic rate; may vary by weight, dimensions, service level, or remote area surcharges.
2. Final cost: The shipping charge shown at checkout is final for your order.
3. Free shipping: Any free‑shipping promotions or thresholds will be announced on-site and reflected at checkout.

Estimated Delivery Times (after dispatch)

Physical products:

1. Standard: 2–7 business days (metro vs. remote areas may vary).
2. Express: 1–3 business days (where available).
3. Notes: Delivery windows begin after dispatch. Unforeseen events (weather, strikes, carrier capacity) may cause delays.

Digital products:

1. Delivered automatically to your registered email address within 30 minutes of purchase. (Allow  2 hours before contacting support)
2. you can also download it directly from the portal

Note: If you do not see your digital item within 30 minutes, please check your spam/promotions folder. We kindly ask that you wait 1–2 hours for system delivery buffer windows before raising a support ticket.

Returns & Return Shipping

Physical products:

1. Return window: Initiate returns within 7 days of delivery.
2. Pickup: Free pickup for eligible returns within India. We'll schedule a courier once your return is approved.
3. Condition: Items must meet our Returns & Refunds policy (unused condition, original packaging, proof of purchase).

Digital products:

No refunds are offered for digital downloads — once the file or licence key is delivered, the purchase is final.

If you have any questions before buying, feel free to contact us.

Address Changes, Cancellations & Rerouting

1. Before dispatch: Contact us quickly to modify or cancel. Orders processed after 3:00 PM IST may already be queued for dispatch.
2. After dispatch: Rerouting/address changes depend on carrier policies and may incur charges.
3. Undeliverable/incorrect addresses: Returned parcels may require reshipment fees.

Restricted Products & Legal

We don't ship items prohibited by law or carrier policy (e.g., hazardous/flammable materials or items requiring special permits).

Store Pickup

1. How to arrange: Select "collect in person" at checkout (where available) or message us on WhatsApp to schedule.
2. WhatsApp: Official Whatsapp chat
3. Collection: Bring your order confirmation and a valid photo ID.

Contact Us

1. Email: support@dazzlingdiva.co.in
2. Support hours: Weekdays, 9:00 PM–5:00 PM IST (UTC+05:30)
3. Response time: We aim to reply within 24–48 business hours during support hours.
4. for digital products related queries Email: digital@dazzlingdiva.co.in